This application is provided by Vite AI (hereinafter referred to as "us" or "we"). Our Data Protection Officer can be reached at support@silvraapp.com. We highly prioritize the protection of our users' (or "your") privacy and are committed to respecting and securing the personal information we collect. The entities responsible for data control are Vite AI and its affiliated companies.
This Privacy Policy explains the ways in which we collect, use, store, share, and otherwise process your personal information when you use our applications. This Privacy Policy will help you understand the following topics:
Ⅰ. How We Collect and Use Your Information, and What Information We Gather
Ⅱ. How We Store, Protect, and Transfer Your Information
Ⅲ. How We Share, Transfer, and Disclose Your Personal Information
Ⅳ. How You Can Manage Your Personal Information
Ⅴ. How We Handle the Personal Information of Minors and Children
Ⅵ. Rights of Users in Different Jurisdictions Regarding Their Personal Data
Ⅶ. How This Policy Will Be Updated
Ⅷ. How to Contact Us
Ⅰ. How We Collect and Use Your Information, and What Information We Gather
The personal information we may need to collect and use concerning your engagement with our application falls into the two following categories:
a. To provide you with the core features of our application, we may need your permission to gather and use essential information. If you refuse to provide the relevant information, you will be unable to properly access or use our application.
b. To offer you additional features for our application, you may opt to consent or decline to give us certain information about yourself. The type and scope of personal information collected for core and additional features may differ. If you refuse to provide us with this information, you will be unable to use the additional functions or get the desired results, but this will not hinder your use of the core functionalities.
The specific scenarios in which we collect and use your information for functional purposes are:
a. Customer Service and Dispute Resolution
When you get in touch with us or submit a request for a solution to an ongoing transaction, post-purchase support, or a disagreement, we might request you to provide necessary personal information to verify your identity to protect the security of both your account and our system. To easily contact you, help you with problems promptly, or keep a record of the resolutions and outcomes, we may retain your communication logs, correspondence/calls, and related content (including account information, address, email address, other contact details, and other data you provide to support the relevant facts). We might also use other information about you to deliver customer service and to improve the quality of that service, including data you supply when you contact customer support and information you give us in response to a survey.
b. Using Our Application
When you are using the applications, to deliver and improve our services, we will gather your basic data and device information. We may align the appropriate features based on this collected information and may change the application's design, alter its capabilities, or develop new ones based on the analysis of this data. This information is gathered without personal identifiers, and we are unable to identify you from it. We collect data regarding your use of the application and your methods of engagement, such as, but not limited to, launch statistics, feature usage, UI interactions, login details, activity records, access times, application usage time, specifications of files you handle, crash logs, and configuration details. Additionally, during the setup process, we gather configuration details like device model, hardware information, operating system, current version, and product ID number. Please note that when you move the application to a background process, due to specific device models and system factors, the data collection activity from your prior use of application-related features may not cease immediately. A brief period may exist during which background data collection continues. We process Application Usage Data and Application Setup Information so we can enable, evaluate, and confirm your use of our applications and services. We will also utilize the Application Usage Data for our own internal statistical and analytical purposes, and to assess and enhance the user experience of the Applications by identifying user preferences and analyzing crash reports. If you wish to opt-out of the aforementioned purpose, you can reach out to us through customer support.
c. Transactions and Billing
When you buy our application through the App Store/Google Play, the respective app marketplace gathers various payment details from you. The specific information collected depends on the policies of the App Store/Google Play. Ultimately, we obtain the following data from the app marketplace: your Apple/Google ID and email, country/region, the initial six and final four digits of your credit card, credit card expiration date, billing address, the type of application you acquired, the amount you paid in your currency, subscription ID, and URLs associated with the subscription (like purchase confirmation page URL, subscription cancellation URL, and invoice PDF URL). We will utilize the purchase and payment information to confirm your subscription, grant you access to use our application, and maintain records for our internal accounting purposes. We will not collect or process information concerning your payment instruments, such as credit card numbers, bank account details, or PayPal accounts.
d. Providing Application Features
When you utilize video effects, animated pictures, and similar functions, we need access to your device's storage and network permissions. We acquire these permissions to retrieve images and videos from your device. You can freely make your choice, after which the photos and videos will be uploaded to our cloud infrastructure for processing. The cloud infrastructure will then return the processed result to you, and you can independently choose to save or keep the media on your device. When you use our face-related features, we require access to your device's storage and network permissions. We obtain these permissions to access images and videos from your device. You are free to choose the photos and videos, which will then be sent to our cloud infrastructure for processing. To achieve pleasing results with these two features, only media containing faces can be selected. The cloud infrastructure will then return the processed result to you, and you can independently decide to save or keep it locally. The media you upload to our cloud, along with the processed results, will be automatically deleted from our infrastructure within a seven-day period. Information is processed only when using specific features, and we do not store any facial information. When you use features with our applications, we need to get access to your device’s storage and network. We need such permissions to get access to your photos on your device, you are free to choose the photos that we can access (Only choose photos with faces when using face retouching to achieve retouching to your satisfaction, and only choose photos of portraits when using portrait cartooning to produce an edited portrait to your satisfaction), and you are also free to delete the processed images or save them on your device locally. We can provide the best user experience for these features with facial data. The data will only be processed when the particular feature is used and we do not retain facial data.
e. Other Matters
You may offer suggestions or evaluations about our applications in the app marketplace's review section or other public forums. We will use this feedback information to improve our applications. We may use the feedback you post (along with your associated information) for promotional purposes to provide current and potential customers with details about our application, and for others to better understand and use our applications. While using our application, you might provide us with your information via data-collection forms or other means. We will use the provided information consistent with the agreed-upon terms and in accordance with legal and regulatory requirements. We will not use the information for any other purpose.
Primarily, we need access to the aforementioned permissions and information from you to deliver specific services to you. Also, we require them for internal statistical and analytical work, to analyze your use of our websites and applications and understand how they are used. By doing so, we aim to enhance our applications and services, as well as the user experience. Should you deny such access or object to our collection of this data, you will be unable to use these features, and we will address your requests and needs promptly. You will be unable to use the specific service, but it will not affect your normal use of our other services.
Ⅱ. How We Store, Protect, and Transfer Your Information
Unless required or permitted by applicable laws for longer retention periods, we will set different storage periods for various categories of data based on the data's nature, the purposes for its use, and the timeframe needed to achieve the goals outlined in this policy. For example, while processing your data to provide services, we will retain your account details, payment information, and related content for the entire duration your account is active with us. We use reasonable measures to help protect information from loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction. Kindly use strong passwords to help us keep your account and personal information secure. Please understand that the systems and communication networks you use when accessing our applications may be vulnerable to security weaknesses beyond our control. Acknowledge that in the digital world, due to technological limitations, rapid advancements, and potential malicious attacks, despite our best efforts to strengthen security measures, it is impossible to guarantee complete information security at all times. Given the global nature of our business operations, we might transfer the information we collect about you to secure servers or data centers located in countries/regions outside the original collection country for storage and/or processing. The purpose of this international data transfer is:
- To send your payment details to payment processing firms situated outside the European Union for purchase processing.
- To use third-party tracking tools to monitor user engagement with application features. Application usage data may be sent to and stored on third-party servers. These tracking tools might provide us with tracking reports or analysis summaries for the previously mentioned objectives. Our tracking tools anonymize your personal information.
- To keep personal information on servers leased from service providers.
When transferring your data to countries/regions outside the original collection country, we will protect the information as described in this privacy policy and comply with relevant legal requirements to ensure adequate protection for that information.
Ⅲ. How We Share, Transfer, and Disclose Your Personal Information
To ensure the implementation of our application's features and the secure and stable operation of our applications, and because certain functions of our applications cannot be performed solely by us, we may share or delegate some of your personal information to third parties such as our partners to guarantee the smooth execution of our application's functions. You agree to us sharing your personal information with affiliated entities that support our functions, and with third parties we incorporate or partner with, for the purpose of delivering services to you. The support provided by these third parties includes offering us data analysis, payment processing, and the realization of other functionalities. Our affiliated entities for our features are not permitted to use your personal information for purposes beyond those established in this Privacy Policy and the objectives set forth herein. They must obtain your separate authorized consent should they wish to change the purposes for which personal information is processed. We may share your data with our associated companies, and if a merger, divestiture, acquisition, or bankruptcy event occurs, your information might be transferred as part of that transaction. We will ensure the confidentiality of that data throughout the transfer, inform you of the recipient's identity and contact details, and require that the new organization possessing your personal information continues to adhere to this personal data protection policy. Alternatively, we will ask the recipient to obtain your authorization and consent again. If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. We might disclose all of your information for the following reasons: in response to a subpoena, court order, legal process, law enforcement inquiry, legal claim, or governmental investigation, to protect and defend the rights, interests, and safety of the application, our affiliated entities, users, or the general public.
Ⅳ. How You Can Manage Your Personal Information
You have the right to access, correct, and delete the information we collect about you. If you are unable to do so, or have any questions about the Personal Data we have gathered and/or shared about you, or wish to withdraw your consent for our processing (meaning, completely delete your account), please contact us at: support@silvraapp.com. We will handle user requests and provide information free of charge, except in cases where requests are manifestly unfounded or excessive (especially due to their repetitive nature), in which case we may charge a reasonable fee (considering the administrative costs of providing the information or communication, or taking the requested action), or refuse to act on the request.
Ⅴ. How We Handle the Personal Information of Minors and Children
If you are a minor, you must use our services only after obtaining the prior consent of your parent or legal guardian (collectively, "guardian"). We recommend that guardians of minors review this Policy thoroughly, and we also suggest that minors obtain their guardians' prior consent and guidance before providing personal data in your use of our services. If you are the legal guardian of a minor, please ensure that the individual under your care is using our applications or services with your authorized consent. If you have inquiries about the personal information of a minor under your care, please contact us through the means established in this Privacy Policy. The Vite AI App is not designed for children under the age of 13, and we do not knowingly collect Personal Data from individuals in this age group. If we discover that we have collected personal data from a child younger than 13, we will take reasonable steps to delete that information from our records as quickly as possible, unless we have a legal obligation to retain it. Please get in touch with us if you believe we have any information from or about a child younger than 13: .
Ⅵ. Policy on Facial Information
We analyze your photos to identify the characteristic points on the faces within them (e.g., eyes, nose, mouth points) for functions related to faces or for processing with established templates. We do not collect facial information. Following the analysis procedure, all information will be deleted, and no data will be stored. To maintain the uniformity of the created faces, we need to find characteristic points (e.g., eyes, nose, mouth points). The entire procedure is as follows: (1) You send the chosen image to our server via an encrypted manner; (2) The server analyzes the facial information in your image and merges it with your selected template; (3) Once the combination is complete, the server sends the final rendered result back to you via the application; (4) The final composite result will be temporarily stored in encrypted storage and will be permanently deleted after seven days. After the completion of the combination procedure, we will immediately delete the facial image you sent to the server.
We will not share your facial information with any third party, nor will we store any facial data you provide, and the photos you upload will be deleted after the analysis process is finished. The final composite result will be temporarily kept in encrypted storage and will be permanently deleted after seven days. Following the completion of the combination procedure, we will immediately delete the facial image you sent to the server.
Ⅶ. Rights of Users in Different Jurisdictions Regarding Their Personal Data
The GDPR, the Act on the Protection of Personal Information of Japan, and other applicable data protection statutes grant certain rights to individuals. Generally, you have, or may have, the right (as more fully detailed in relevant data protection laws):
- The Right to be Informed: The User has the right to receive transparent, clear, and easily understandable information about how Vite AI collects and uses personal data and their rights. This is the reason Vite AI provides the User with the information in this privacy policy.
- The Right of Access: The User has the right to obtain access to their Personal Data (if Vite AI is processing it), and other specific information (similar to that provided in this privacy policy).
- The Right to Rectification: The User has the right to have their personal information corrected if it is inaccurate or incomplete.
- The Right to Erasure: This ‘right to be forgotten’ allows the User to request the deletion or removal of their personal information when no compelling reason exists for Vite AI to continue its use.
- The Right to Withdraw Consent: The User has the right to withdraw previously given consent to the processing of your personal information.
- The Right to Object to Processing: The User has the right to object, for reasons related to their particular situation, at any time, to the processing of their personal information.
- The Right to Restrict Processing: In certain circumstances, the User has the right to ‘block’ or halt further use of their personal information.
- The Right to Data Portability: to obtain their Personal Data provided to Vite AI in a structured, commonly used, and machine-readable format and has the right to transmit that information to another controller.
- The Right to Lodge a Complaint: to protest our processing of your personal data to a local supervisory authority.
It is important to understand that these rights may not be absolute. For instance, if you withdraw your consent for our processing of your personal information, we might be able to continue processing your personal data to the extent required or otherwise permitted by law, in relation to asserting and defending our legal rights or fulfilling our legal and regulatory duties. If a data breach happens, we will inform the regulatory bodies and affected users about the compromised information promptly. For any inquiries concerning the topics addressed in this policy, please contact our Data Protection Officer at support@silvraapp.com.
To exercise the aforementioned rights, you can send an email to the customer support email: support@silvraapp.com.
Rights regarding personal information for California residents
In accordance with the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), residents of California are granted specific rights regarding their personal data, as outlined below. These rights are not absolute and are subject to particular exemptions more fully set forth in the CCPA. Residents of California have the right not to experience discriminatory treatment from us for exercising the privacy rights conferred by the CCPA. Residents of California have the right to obtain access to their Personal Data (if Vite AI is processing it), and other specific information (similar to that provided in this privacy policy). Residents of California have the right to request that companies stop selling or sharing your personal data (“opt-out”), including through a user-activated universal privacy setting. Companies are prohibited from selling or sharing your personal data after they receive your opt-out request unless you subsequently permit them to do so again. Each California resident has the right to ask, with certain exemptions outlined in the CCPA, that we disclose to that resident:
- the categories of personal data we have collected about them,
- the categories of sources from which the personal data is collected,
- the business or commercial purpose for collecting or selling the personal data,
- the categories of third parties with which we have shared personal data,
- the specific pieces of personal data we have collected about them (collectively, a “Request to Know”),
- Residents of California have the right to limit our use of Sensitive Personal Data collected about you.
Within the past year we have collected, and going forward we will continue to collect, the categories of personal data mentioned in the portion titled “The personal information we collect” above. This includes the following categories of personal data detailed in the CCPA: identifiers, personal details as defined in Section 1798.80 of the California Civil Code, characteristics of protected classifications under California or federal law, Internet or other electronic network activity information, geolocation data, professional or employment-related information, and sensitive personal data. We gather and use this information from the sources described in the section titled “How we collect and manage your data, and what data we obtain from you” above, and share this information with third parties as described in the section titled “How we distribute, convey, and reveal your personal data” above. We do not sell your personal data as defined by the CCPA or share your personal data for cross-context behavioral marketing purposes, and we are not knowingly aware that we sell or share the personal data of consumers younger than 16. We do not use or disclose sensitive personal data for purposes other than the permitted purposes explicitly specified in the CCPA and its implementing regulations.
Right to Request Deletion of Personal Data
Each California resident has the right to request the deletion of their personal data that we collect or maintain (a “Request to Delete”), subject to particular exemptions set forth in the CCPA.
Procedure for Validating Requests from California Residents
Each California resident has the right to request the correction of any inaccurate personal data that we maintain (a “Request to Correct”), subject to particular exemptions set forth in the CCPA. To make the aforementioned Request, you can send an email to the customer support email: support@silvraapp.com.
Procedure for Verifying Requests from California Residents
To protect your privacy and security, before finalizing any Request to Know, Request to Delete or Request to Correct that you may submit, we are required to verify your identity. We will verify your identity by asking you to provide specific data we have previously collected from you to ensure it matches our records. In some cases, additional verification measures might be necessary.
Authorized Agents
Residents of California have the right to appoint an authorized agent to submit a request under the CCPA on their behalf. Before finalizing a request made by such an authorized agent, we require that you provide your authorized agent with written permission to submit such a request and require that you or your authorized agent provide us with a copy of such written permission. Additionally, we require that you verify your identity pursuant to the procedure described above.
Retaining Personal Data
Your personal data will be retained in accordance with our Data Privacy Policy. The periods for which we retain data are based on the requirements of applicable data protection laws and the purpose for which the data is collected and used. We consider legal and regulatory stipulations that require data to be retained for a minimum period. We also factor in the statutes of limitations for initiating legal proceedings and standard practices within the legal profession. If you have any inquiries on the matters addressed in this policy, you can send an email to the customer support email: support@silvraapp.com.
Ⅷ. Changes to This Policy
We may update this Privacy Policy from time to time. When we update the Privacy Policy, we will inform you by posting the revised Privacy Policy, or by issuing any other notification required by applicable law. We encourage you to review the Privacy Policy every time you use the application to stay informed of changes to our privacy practices. If you disagree with the implemented changes, you must stop accessing or using our application as of the implementation date, and the changes will not be binding for you. If you continue to access or use our application after the changes take effect, you will be considered to have agreed to the implemented changes.
Ⅸ. Methods of Contact
If you have any inquiries, questions, opinions, suggestions, or complaints concerning this Policy or personal data protection, you can contact us through the following method: sending an electronic mail message to: support@silvraapp.com.
Most recently updated: December 20, 2025